Typing in Jira Comments Triggers Unintended Keyboard Shortcuts

[Armin Muminovic]

Hello Atlassian Community,

I’ve encountered an issue when using Jira on the web, and I'm wondering if anyone else has experienced this or found a solution.

Whenever I start typing a comment in the comments section, the focus often shifts away from the comment box, and the letters I type start triggering various Jira Keyboard Shortcuts. For example, if I start typing "Hi...", the "H" gets typed into the comment field, but then the "i" gets registered as a shortcut, causing the ticket to assign itself to me. This happens frequently and registers a series of shortcuts if I press more keys.

I’ve noticed this issue in Firefox, Chrome, and Safari. Some colleagues seem to have the same problem, as I often see them accidentally assigning tasks to themselves.

I tried clearing cache and cookies, reinstalling browsers or outright installing new ones (I don't really use Chrome, but installed it to test out and the same issue happens). 

Does anyone have any idea what's going on or how to resolve this issue?

Thank you!

[Aaron Pavez _ServiceRocket_]

Hi @Armin Muminovic 

Sadly this is something we have to live with for now. You can disable the shortcuts by going into the question mark next to the gear icon at the top -> keyboard shortcuts.

But I've seen this happen when the page doesn't fully load. Try leaving the page to load completely for a few seconds, then click on the comment.

Hope that helps!

Regards

Aaron

[thomas_fritz]

Wow that's unintuitive, who hides the setting to disable keyboard shortcuts in the help menu without also adding it to the settings menu?

I actually misread your answer the first time and thought I'd have click on the settings button next to the help button where this setting was nowhere to be found. The next thing I tried was press the question mark key on my keyboard, which, funny enough, is a keyboard shortcut that pops up a cheat sheet for all keyboard shortcuts with a toggle to disable all of them on it. It was only after I began to wonder how I could re-enable keyboard shortcuts again in the future after I toggled them off, closed the pop-up and realized that I could understandibly no longer open it by pressing the question mark key anymore that I read your question again, more carefully this time, and understood the solution properly. Thanks for sharing it btw :D

[Evie Z_]

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Thank you for your understanding!

[Javier Pastor Montesinos]

Dont knoww what they did, but now JIRA is a nightmare of input delay. This problem is from so many months and it's not fixed; Shame on Atlassian

[Bill Sheboy]

Hi @Armin Muminovic -- Welcome to the Atlassian Community!

There seems to be a related defect for this symptom where the background update (caused by two people / processes updating the issue) make it lose focus...and so triggering shortcuts:

https://jira.atlassian.com/browse/JSWCLOUD-26549

Have you checked if multiple people (or perhaps rules) were updating the issue at once?

Kind regards,
Bill