Hi Community,
unfortunately I've been struggling in granting two users access to an existing Jira cloud project as of recently.
They've been invited months ago and every time they receive they invite, they can click on the invite link but then get asked to verify their email by clicking the button on the page. They do this and then receive the same invite email all over. So basically they are stuck in an endless loop of verifying their account.
I've tried resending the invite, deleting the users and registering them new via the user management, deleting the browser data as well as tried this out in multiple browsers. Our client has also checked on their site with their IT colleagues and they couldn't find an issues (especially as other users from the same department have been using the project just fine).
Has anyone else experienced a similar issue?
As we're using the free plan I'm out of ideas and cannot contact the Jira cloud support on this directly.
I'd be happy about any suggestion you might have - thank you! 😊
Best, Smina
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.