Hi @Leslie Velastegui welcome to the Atlassian Community!
Are you a project or site admin? Have you tried the Permission Helper to check the cause of the issue?
The projects they do have access to, are those also Jira Work Management projects?
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.