Turn off Filter Subscriptions System Wide?

[Kathy Dickason]

Is it possible for us to turn off the Filter Subscription capability system wide (not filter sharing, filter subscriptions)?  If not, is there an easy way for Admins to see and delete all Filter Subscriptions that are set up?    Our company does not want Filter Subscriptions to be emailed out.  We want ticket updates emailed, but not Filter Subscriptions.  Any help is appreciated!  We do have ScriptRunner if that helps.

[Arkadiusz Wroblewski · Accepted solution]

Hello @Kathy Dickason 

on Server/Data Center, there is no native system-wide switch to completely disable filter subscriptions.

[Kathy Dickason]

any other suggestions to prevent subscriptions emails from going out?

[Arkadiusz Wroblewski]

@Kathy Dickason 

Remove the Manage Group Filter Subscriptions permission, so new group subscriptions can no longer be created.

After that, clean up the existing ones under Administration → System → Filters by either changing the filter owner or deleting the affected filters / subscriptions.

Besides that, sorry that’s one of those functions that has been somewhat neglected for a long time. Both Server and Cloud.

[Kathy Dickason]

To make sure I'm clear, by removing users from Manage Group Filter Subscription, it just prevents them from adding a Group to a subscription.  They can still make a Personal subscription. Is there any way for me to turn that ability off?

[Arkadiusz Wroblewski]

Hello @Kathy Dickason 

Short answer, no. 

[Trudy Claspill]

Hello @Kathy Dickason 

I am curious about your use case for disabling the ability to create filter subscriptions.

What problem are you trying to solve?

[Kathy Dickason]

We are on a government system with unique data-access scenarios.

[Arkadiusz Wroblewski]

@Trudy Claspill  and @Kathy Dickason 

https://jira.atlassian.com/browse/JRASERVER-67872

Found that even clearly Request about that are marked as “Won’t Fix.”

At the moment, the only viable workaround would be a scheduled ScriptRunner job.

Jira’s Java API exposes FilterSubscriptionService, including methods to read visible subscriptions and remove subscriptions, so in theory a ScriptRunner script could be used to automate the cleanup or removal process.

That said, this still does not actually solve the underlying problem. It would only automate the cleanup.

[Trudy Claspill]

Hmm.

Is the goal to prevent the data from being available in any form other than on screen?

Do you not allow any information to be sent or captured outside of Jira?

Do you also disable exporting data, printing, and print screens? Use of the Swnd Email and Send Web Request actions in Automation rules? Access to the API through which data could be extracted from Jira?

[Kathy Dickason]

@Arkadiusz Wroblewski Arkadiusz Wroblewski Thank you for all your help.  I think what we may do is just block Jira emails with the word Subscription in the subject from going out.  I truly appreciate your help.  Great input. 

[Arkadiusz Wroblewski]

@Kathy Dickason 

Nothing to thanks. We are here for each other.

Sorry that we can’t provide a better out-of-the-box solution, at some point, we’re hitting a product limitation.

Blocking this on the tenant side is definitely one option. I’m also working as an IT Infrastructure Administrator alongside Atlassian Administration, so I’m aware of that approach.

Thanks for the great question. These topics are always a learning opportunity for everyone.