Trying to install Service Desk 4.10.0 and it appears it is not running - HELP

[Mike]

Hi All,

I've installed Jira Service Desk 4.10.0 with default settings and downloaded from:

https://confluence.atlassian.com/adminjiraserver/installing-jira-applications-on-linux-938846841.html?_ga=2.264020367.2004633108.1594170747-620244274.1594170747

Linux 64-bit.

Environment: Centos 8

Disabled firewalld

Disabled Selinux

Can not access http://localhost:8080 as its on a remote server without GUI.

Tried accessing via http://x.x.x.ipaddress:8080/

Does not respond.

Accessing the remote server via SSH.

curl http://localhost:8080

returns: curl: (7) Failed to connect to localhost port 8080: Connection refused.

sudo netstat -tulnp

returns: no entries with port :8080 or :8005.

Lost----- Need help

[Brant Schroeder]

Can you confirm that the service is running. 

If you installed Jira as a service run the following command: ps -ef | grep JIRA

EXAMPLE OF JIRA IS RUNNING

osboxes@osboxes:/opt/atlassian/jira702/conf$ ps -ef | grep jira
root      9096  8286  0 10:29 pts/10   00:00:00 su - jira
jira      9097  9096  0 10:29 pts/10   00:00:00 -su
jira     11349  2859 99 11:32 ?        00:00:03 /opt/atlassian/jira/jre//bin/java -Djava.util.logging.config.file=/opt/atlassian/jira/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Xms384m -Xmx768m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory -XX:+PrintGCDateStamps -XX:-OmitStackTraceInFastThrow -Djava.endorsed.dirs=/opt/atlassian/jira/endorsed -classpath /opt/atlassian/jira/bin/bootstrap.jar:/opt/atlassian/jira/bin/tomcat-juli.jar -Dcatalina.base=/opt/atlassian/jira -Dcatalina.home=/opt/atlassian/jira -Djava.io.tmpdir=/opt/atlassian/jira/temp org.apache.catalina.startup.Bootstrap start
osboxes  11367 27426  0 11:32 pts/4    00:00:00 grep --color=auto jira

EXAMPLE OF THERE IS NO JIRA IS RUNNING

osboxes@osboxes:/opt/atlassian/jira702/conf$ ps -ef | grep jira
root      9096  8286  0 10:29 pts/10   00:00:00 su - jira
jira      9097  9096  0 10:29 pts/10   00:00:00 -su
osboxes  11478 27426  0 11:35 pts/4    00:00:00 grep --color=auto jira

If you did not install Jira as a service run the following command: ps -ef | grep JIRA

EXAMPLE OF JIRA IS RUNNING

osboxes@osboxes:/opt/atlassian/jira702/conf$ ps -ef | grep jira
root      9096  8286  0 10:29 pts/10   00:00:00 su - jira
jira      9097  9096  0 10:29 pts/10   00:00:00 -su
jira     11349  2859 99 11:32 ?        00:00:03 /opt/atlassian/jira/jre//bin/java -Djava.util.logging.config.file=/opt/atlassian/jira/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Xms384m -Xmx768m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory -XX:+PrintGCDateStamps -XX:-OmitStackTraceInFastThrow -Djava.endorsed.dirs=/opt/atlassian/jira/endorsed -classpath /opt/atlassian/jira/bin/bootstrap.jar:/opt/atlassian/jira/bin/tomcat-juli.jar -Dcatalina.base=/opt/atlassian/jira -Dcatalina.home=/opt/atlassian/jira -Djava.io.tmpdir=/opt/atlassian/jira/temp org.apache.catalina.startup.Bootstrap start
osboxes  11367 27426  0 11:32 pts/4    00:00:00 grep --color=auto jira

EXAMPLE OF THERE IS NO JIRA IS RUNNING

osboxes@osboxes:/opt/atlassian/jira702/conf$ ps -ef | grep jira
root      9096  8286  0 10:29 pts/10   00:00:00 su - jira
jira      9097  9096  0 10:29 pts/10   00:00:00 -su
osboxes  11478 27426  0 11:35 pts/4    00:00:00 grep --color=auto jira

If it is running you can check the logs, atlassian-jira.log, to see what is happening and if it started properly.  

[Mike]

I see

root 75475 1710 0 18:33 pts/0 00:00:00 grep --color=auto JIRA

That is it.

now I am curious why it isn't running.....