Transition via Automation with blocking for the user.

[Breno Henrique Silva Marinho]

Hello community!
I have the following situation, when an Issue is completed in the frame that we will call “One” it must change the status of another Issue in the frame that we will call “Two”.
In this configuration I need to block the transition for the user, so that only the automation performs the transition.
How do I block the user without blocking the possibility of making the transition for automation?
Thank you for your strength!
Hug,
Breno Henrique.

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Olá comunidade!

Tenho a seguinte situação, um Issue quando finalizado no quadro que vamos chamar de “Um” deve mudar o status de outro Issue no quando que vamos chamar de “Dois”.

Nesta configuração necessito bloquear a transição para o usuário, de forma que só a automação realize a transição.

Como bloqueio para o usuário sem bloquear para a automação a possibilidade em realizar a transição?

Agradeço pela força!

Abraço,

Breno Henrique.

[Valerie Knapp · Accepted solution]

Hi @Breno Henrique Silva Marinho , thanks for your question.

You can use a workflow condition to hide the transition from the end user. Please check out the documentation for this here: https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/ 

In this way, you can have the transition available in the workflow, for the automation to use it, only it would not be visible to people who don't meet the condition to be able to see it / use it.

I hope this helps you.

Cheers

[Jack Brickey]

Hi @Breno Henrique Silva Marinho , unsure what "frame" means in this context however, maybe you need to have a unique Issuetype and workflow for issue "two" such that you can add a validator on transition to done restricting to automation user. Disclaimer - I have not attempted this so my recommendation is theoretical. Outside of this you would likely need an addon.