Community
Q&A
Jira
Questions
Transition - adding multiple users or adding team

Transition - adding multiple users or adding team

I have a transition where when initated, two people will get added to the ticket and notified.

How do I build ino the transition rule to add two users to either a custom field (called stakeholders), or if I can have a team added to the ticket.

I tried them both, but thinking I don't have the right syntax.

Long story short, How can I add a team to a transition.

Thank you

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes

Are you using Automation? That would be my suggestion.

trigger - issue transitioned
condition - whatever meets your requirements (optional)
action - edit issue and choose your field and set the desired value(s)

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

I am not using an automation, I am trying to avoid that complication.

I was hoping to simply have the transition (post-function) in the workflow populate the teams field with a team (i thought his was the super new funtioncality) when transitioned from one status to another.

Just like how you can make the post function reassign to reporter, or any specific person.

I just want to add a group to the ticket.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

you indicated "I tried them both, but thinking I don't have the right syntax." Please share details of what you tried. I have not really leveraged the Team field at all as I don't have the need or see the value but happy to try. Maybe you could use

Copy Value From Other Field

Copies the value of one field to another, either within the same issue or from parent to sub-task.

and store the team in a custom field.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

@philipf , I think I figured it out. The image below is what worked for me as a post function for setting the Team field.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Transition - adding multiple users or adding team

1 answer

Comments for this post are closed

Was this helpful?

Thanks!

TAGS

Community showcase

Atlassian Community Events