Transfer information from JIRA Online to JIRA on-premise

[Anthony Metrakos]

we already have JIRA hosted on-premise, and are looking into using the Online JIRA for Helpdesk tickets, can the 2 systems connect and share information? Are specific plug-ins needed to make this work?

I 'm new to JIRA, so may not have given all the right background information

[Jobin Kuruvilla [Adaptavist]]

You may want to take a look at ConnectAll. It can connect onDemand JIRA to hosted JIRA and sync tickets between the two.

[MJ]

There are mutliple tools and configurations which could provide you with different degrees of integration of multiple JIRA instances. Depending on your actual use case, there might be different approaches to set up such a configuration.

That being said, running multiple instances also increases the amount of administrative tasks you need to keep track up on more than 1 platform. Is there any particular reason why you want to separate this "helpdesk" instance from your self hosted instance?

JIRA Service Desk might provide you with the funcitonality you are looking for whilst enabling you to stick to one instance instead of more (which ultimately provides you with the highest level of integration).