Tracking Comments of Issues

I'm trying to track the time a comment has been made on a ticket. Basically, I want to know if the ticket was commented within 4 hours after the last comment. Otherwise, it's a breach. Any idea how I can do this?

2 answers

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes

Answer accepted

Made use of multiple filters to make this work.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

0 votes

There is no way to search issues based on the time between comments. You can search issues where a comment was added after a given time, in the last N hours etc but that's it.

You can't find issues where a comment was added N hours after the last comment.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

project = "HR Technology" AND client = 655599 AND priority in (Critical, Major) AND "Time to first response" = completed() AND updated <= -2h AND status = Open AND "Time to resolution" = running() AND assignee in membersOf(GCS)

That is what I'm currently using to get tickets that were not updated for more than 2hrs. Is there an alternative to this?

I was hoping to utilize commentedOnDate or commentedAfterDate. But it does not give me the expected results.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Tracking Comments of Issues

2 answers

1 accepted

Comments for this post are closed

Was this helpful?

Thanks!

TAGS

Community showcase

Atlassian Community Events