Track the running age of an issue while it remains open?

[Soma Rohit]

In Jira Cloud, we currently see the age of a Bug or Work Request only after it is closed (created date to resolution date). Is there a way to display or track the running age of an issue while it remains open?

[Maria Reisinger]

Yes, Jira Cloud does let you track the running age of open issues — several ways to do it:

JQL — created < -30d AND resolution = Unresolved returns all open issues older than N days. Add statusCategory != Done if you don't use the resolution field consistently.

Issue Navigator — add "Created" as a visible column; Jira automatically shows "X days ago". Also useful: "Updated" and "Status Category Changed" to spot stale issues.

Board view — in Scrum/Kanban board settings → Card Layout you can expose "Created" on the card face. Kanban boards also show a built-in "Days in column" badge on cards.

Dashboard Gadgets — "Average Age Chart" and "Issues in Progress" both work on unresolved issues out of the box.

Automation — a scheduled daily rule can compute now - created and write the result into a number custom field called "Age (days)". That makes it sortable and filterable as a column everywhere in Jira.

Full disclosure: We're building MetaFrazo — an Operational Intelligence tool for Jira with built-in AI-driven answers for exactly these kinds of questions. No need to deal with cumbersome JQL statements. Launching Summer 2026.

[Marc -Devoteam-]

Hi @Soma Rohit 

Welcome to the community.

You could enable the following setting on a board, if the board is a kanban board.

Within the board setting on the card layou you can enable the option "Days in column", this displays based on coloured dots how long the issue is in a certain status.

Other option is to create a scheduled automation and in relation a custom field.

Run the automation on a scheduled basis and use smart values to get the time difference between created date and current dat and store this information in the custom field on the issue.

OR look at 3rd party solutions on the Atlassian marketplace.

[Rahul_RVS]

Hi @Soma Rohit 

Welcome to the community !!

If you would like to try out a mktplace app for this requirement, pls explore

Time in Status Reports 

With this app you generate time in each workflow status for multiple issues with multiple filter and grouping options. It works for current issues and closed ones as well.

With Status grouping feature, can help you define your own cycle time / issue age time and view the averages of the same. Also the app has 20+ reports to meet a variety of use cases.

You can set your own working calendar to exclude weekends and holidays from the time in status calculation.

More details here.

Disclaimer : I am part of the app team for this add-on