Time tracking field isn't available after adding to the context field

[ivanna_demydiak]

We need to track time but when I add Time tracking to context field it doesn't appear in the ticket details. 

[Shalini Pradhan]

Hello @ivanna_demydiak ,

Good day! Welcome to Atlassian Community :)

There are few things you need to check:

1. Verify global time tracking is enabled under Jira Settings → Workitems →  Time tracking -> If Jira time tracking is selected

2. Check the "Work on Issues" permission for your users on the required space/project

3. Confirm the field isn't hidden in the Field Configuration

4. Ensure it's added to the workitem layout

[Martin Runge]

Hi @ivanna_demydiak

Welcome to the Atlassian community!

The first thing I would check: verify that the user who is supposed to view and log work has the necessary "Time Tracking Permissions," such as "View Work Item Hours" or "Work on Issues."

Another reason the "Time tracking" field may not be visible is the show/hide setting in the "Field Configuration Scheme".

[Jason Krewson]

Hey Ivanna!

I would recommend following Configure time tracking to set this up.

Also, here is a great article that teaches you how to log time, Log time on a work item.

Hope this helps!