Time to SLA - resolution time

[Arkadiusz Baka]

How to create custom field with time to resolution for specific statuses? It's possible i time to SLA? I don't need set a SLA i only want to get time and show it in issue navigator

Project is in Jira Software

[Tuncay Senturk _Snapbytes_]

Hi @Arkadiusz Baka 

This is Tuncay working for Appfire, and I'm one of the folks behind Time to SLA.

Yes, it is possible with Time to SLA. However, I'd recommend another app (of our company) for you, I believe it will much better suit your needs. Enhancer Plugin for Jira has great custom fields:

• Time Between: This custom field calculates the time passed between two statuses/events (from opening to resolution, or between any two statuses). Of course, you can use this field to search issues, e.g. "Resolution time" > 5h. 
• Time in Status: tracks the time spent in selected status(es). It can be configured to work against a specific working calendar. You can use this custom field in your searches. e.g. 
  "Time in Review" >= 4d
"Time to Resolution" <= timeSpentBy("5d", "username")
  
• Resolution Time Calculator: works out the amount of time that passed from the creation of an issue to its resolution. Similar to above customfields, you can search
  "JEP - time till resolution" <= "1d 4h" AND "JEP - time till resolution"
  

All fields can be used in the issue navigator, they are searchable, and sortable and you can configure them to work according to your working hours/business calendar.

I hope it was helpful, please let us know if you have further questions.

[Arkadiusz Baka]

Hi @Tuncay Senturk _Snapbytes_ , thx for recommenadtion other app. But how can i do this in Time to Sla?

[Tuncay Senturk _Snapbytes_]

You have to define an SLA calculating your response time, then if you define Time to SLA custom field you can see the value in issue navigstator. You can still make similar searches in Time to SLA.

Please let me know if you need clarification.

[Arkadiusz Baka]

@Tuncay Senturk _Snapbytes_ its show remaining time, but how to show elapsed time?

[Tuncay Senturk _Snapbytes_]

@Arkadiusz Baka , it shows the remaining time as well as the elapsed time. You can even format the duration format the panel. Please let me know if you have questions.

[Arkadiusz Baka]

@Tuncay Senturk _Snapbytes_ Yes, in panel is showing , but I need it in customfield

[Tuncay Senturk _Snapbytes_]

I see! You're right, it is not included in that custom field.

If you raise a support ticket here, the team may include this in the upcoming releases.