Time spent field

[Ashu Priyadarshi]

Hi,

I have added Work log(Time spent) field while doing close transition .So, It was asking for filling time spent field before doing close transition that is good.

But if i am reopen the ticket and again try to close the same ticket it doesn't find time spent field in the screen and giving error that Time spent is required. Is there any way to resolve this issue.

Please suggest.

Thanks in advance!

Ashu

[Ollie Guan]

Please confirm that the two closing operations are the same action in the workflow configuration?

[Ashu Priyadarshi]

Yes it is same action.

[Ollie Guan]

Can you give a screenshot of the workflow?

[Ashu Priyadarshi]

[Ashu Priyadarshi]

When i am doing close transition for first time it is working normally but when i going back to Prod Ready and again doing the close transition the Time spent filed gets disappear and causing an error.

[Ollie Guan]

Pls Check the screen for closed(161).

The screen should not have a time spend field configured.

[Ashu Priyadarshi]

It is there that is why i am getting it at the first transition.

[Ollie Guan]

Hi Ashu，In the figure above, I only see the action of prod ready to closed, and there is no action of reopend to close.

[Ashu Priyadarshi]

yes we have only option of Close to Reopen, 

[Ashu Priyadarshi]

Please don't get confuse I was  doing Prod Ready to Close , Close to Prod Ready and then again Ready to close (here exactly the problems occur where Time spent gets missing, I think it is limitation of the this filed that you can fill it once or logged it once).