Was there an update to Jira that hid the Sub Tasks under the '+Add' and the Time Entry under the 'Apps' icons on a story? I used to see the Time Entry section always displayed above the comment section. Now you have to add the app, for each ticket to make it display there.
There was a change to a subset of Jira instances. I saw the same thing and asked my Atlassian contacts about it. This was their response:
it will only be enabled for 25% of our customers starting 15th July and the experiment will run for ~4 weeks. Mostly by mid Aug, we will close this experiment and customers will see the buttons directly on the details page.
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