Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Tickets submission for external customers

EL
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 14, 2017

Hi!

Does anyone know if and how JIRA can be setup to provide external customers with secure access to JIRA, so that they could submit tickets/issues via the tool?

 

Any feedback would be greatly appreciated!

 

Thank you!

 

1 answer

0 votes
Alexey Matveev
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 14, 2017

Hello,

What do you mean by external customers? Users who do not have Jira licenses and that is why can not log in to Jira, but they need to create issues in Jira?

You can use issue collectors for it. You can read more here:

https://confluence.atlassian.com/adminjiracloud/using-the-issue-collector-776636529.html

EL
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 15, 2017

Hi,

Yes. As an example, we need to provide post-implementation support to our customer after we have implemented a software solution for them. The customers are external users who don't have JIRA licenses and don't use JIRA in their organization.

 

Thank you for the link you have shared. I will look into it accordingly.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events