Ticket with attached image file doesn't open

[Eugene Lysenko]

I'm suppose that the problem is with CMY color schema of attached image file.

How to deal with this?

[Eugene Lysenko]

Yes, it sounds like JRA-20072 but I'm not sure if this is the same.

As it turned out, the ticket with attached JPG in my Jira instance takes very long to open and produces slightly different exception in log:

2013-02-23 06:54:46,941 http-8080-8 ERROR xxxxxxxxxx 414x1988x3 xxxxxx xxx.xxx.xx.xxx,xx.xx.xxx.xx /browse/xxx-xxxx [jira.web.component.ModuleWebComponentImpl] Error rendering web panel: com.atlassian.jira.jira-view-issue-plugin:
attachmentmodule (null)
java.lang.IllegalArgumentException: Numbers of source Raster bands and source color space components do not match
        at java.awt.image.ColorConvertOp.filter(Unknown Source)
        at com.sun.imageio.plugins.jpeg.JPEGImageReader.acceptPixels(Unknown Source)
        at com.sun.imageio.plugins.jpeg.JPEGImageReader.readImage(Native Method)
        at com.sun.imageio.plugins.jpeg.JPEGImageReader.readInternal(Unknown Source)
        at com.sun.imageio.plugins.jpeg.JPEGImageReader.read(Unknown Source)
        at javax.imageio.ImageIO.read(Unknown Source)

[Janet Albion]

Hi Eugene,

It's sound like you bump into bug https://jira.atlassian.com/browse/JRA-20072

Can you confirm ?