This user has no application access and won't be able to log in until added to an application.
2 answers
1 accepted
Deepanshu Natani
Community Champion
Please note that a user must belong to a group assigned to an application to be able to log in and access that application. When you create a user for a Jira application, that user is automatically added to the application's default group (ususally "jira-software-users" group).
Please make sure that this user in your scenario is assigned to atleast one user group like "jira-software-users".
Next switch to Administration> Applications and click on Application Access.
Now check which user groups have access to your Jira application and the user with which you are facing this issue is a part of one of these groups or not.
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