The user selection (single user) generates errors for letters a,e,m,r

[Seba Greg]

The user selection (single user) generates errors for letters a,e,m,r. I use a custom field in several projects that selects a user. As soon as I enter the letter A, E, R or M in the selection field, I get an error message: "The JIRA server was contacted but has returned an error response. We are unsure of the result of this operation."

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Otherwise it works with another letters.

There is no permissions problem. Jira Global permissions is set for Browse Users to Anyone on the web.

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And I see a error in the ScriptRunner App: if I try to select a user in a dropdownbox "Error searching"

Can You help me?

Best regards Sebastian

[Seba Greg · Accepted solution]

After check the JIRA log files, I found the error. There is one old user with wrong ID in the SQL database. Alter fixing the ID, i have no error anymore.

[Nicolas Grossi · Accepted solution]

@Seba Greg Welcome! You might contact the vendor: https://marketplace.atlassian.com/vendors/81/adaptavist to explain your case.

Nicolas