The "Description" field have stopped appearing on my edit screen for a single project

[Nathan Vinicius Vital Santos]

One of my teams have just reported that they can't edit a description field anymore.

I've verified:
-their permission scheme, they have their permissions correct

-their Field Screen for Editing, "description" is added,

-the field configuration is enabled for this project,

-the 'configure fields' option on the edit screen, it is already selected.

The field works while creating an issue and it appears on the ServiceDesk view inside the project.

It even have the edit button appearing, but once clicked it opens the Edit Issue screen where the field is missing.

The "where is my field?" helper says that it should appear on the screen.

Does anyone have any knowledge of this problem?

[Marc -Devoteam- · Accepted solution]

HI @Nathan Vinicius Vital Santos 

See the issue type screen schem, what kind of issue type is the issue and check the screen scheme used on the issue type, then check the screens in the screen scheme and validate that the description field is on the edit screen.

Or check the system fields section in Jira administration and see if there are any context set on the field description that coudl cause this.

[Nathan Vinicius Vital Santos]

I've done that, the issue type have the Description field on it's view/edit screen already.

There's 0 contexts for this field on the admin field.

[Marc -Devoteam-]

Hi @Nathan Vinicius Vital Santos 

Other options to check?

• Within the field configuration on the project is the field not set to hidden?
• Did you use the whee is my field option on an issue, what is the response?
• What screens are set in the screen scheme within the issue type screen for the issue type where this occurs (screenshots wil help)
• Is there an Issue Security scheme active on the project?

[Nathan Vinicius Vital Santos]

Hi @Marc -Devoteam- 

Sorry about the delay, here are the answers:

• Within the field configuration on the project is the field not set to hidden?
  It is not set to hidden, i've double checked.
  
  
• Did you use the where is my field option on an issue, what is the response?
  I did, it told me that the field should be visible.
  
  
• What screens are set in the screen scheme within the issue type screen for the issue type where this occurs (screenshots wil help)
  
  There are 3 screens: Create, View and Edit. The "Description" field is present in all of them. I've later noticed that the field also didn't appear on the "Create" Screen through JSM (not portal). 
  
  
  
• Is there an Issue Security scheme active on the project?
  There's no Security Scheme active at the moment.

[Marc -Devoteam-]

Hi @Nathan Vinicius Vital Santos 

Which screens are used for the issue type Service Request, I assume the field is present on these screens?

Are there any 3rd party apps in place like scriptrunner behaviours or others that interact with view and/or workflows

The field configuration scheme used, does that contain more then 1 field configuration?

Is the field description in all field configurations.

Do you use other issue types on the jsm project, do they show the description field?

On the create screen if you select the configure fields option, what does is currently show?

[Nathan Vinicius Vital Santos]

Hi @Marc -Devoteam- , thank you for your help, i've found the issue.

It was caused by a bad configured behaviour from another Admin. They've mapped the wrong project with a behaviour hiding the Description Field for every issuetype. Every other configuration was fine.

[Florian Bonniec · Accepted solution]

Hi @Nathan Vinicius Vital Santos 

Do you have apps such as Scriptrunner. Someone may have created a Behaviour that hide the field on the edit screen.

Regards

[Nathan Vinicius Vital Santos]

I do, but i already have checked everything every behaviour used on that project.