The "Average time in status" on the dashboard is not being displayed.

[萌恵 小管]

Issue:

The "Average time in status" on the dashboard is not being displayed.

Details:

Despite having tickets in the Resolutin:"Done" status, the "Average time in status" is not showing.

Note: Other type of dashboard are avaiable for use.

[Rilwan Ahmed]

Hi @萌恵 小管 ,

Welcome to the community !!

1. Did it work previously ?
2. If you installed the plugin recently, please make sure you have followed below steps

Installation & Setup

1. Download JIRA Charting Plugin from Atlassian Marketplace or directly using your UPM - Installing Marketplace apps.
2. Create a new custom field, search for type time in status, then, name it "Time in status" (Please ensure that there is only one defined) .
3. Add this field to every screen.
4. Perform a full (background will not work) re-index on JIRA.
5. Select the statuses that you want to track within the gadget.

Details are described in https://confluence.atlassian.com/jirakb/use-the-average-time-in-status-gadget-in-jira-server-776998092.html

[萌恵 小管]

Hi, @Rilwan Ahmed Thank you for your response.

1. Did it work previously ?
   • No, it never worked in my project.
2. If you installed the plugin recently, please make sure you have followed below steps
   • I don't think I recently installed it. The time in status gadget on the dashboard has been here when I try to use.
   • Do I have to install JIRA Charting Plugin again even we've already had it or is it okey to start step2(create a new custom field~ wihch I never set up)?

Thank you.

[Rilwan Ahmed]

1. Make sure the JQL/Filter used has required tickets in it.
2. Ask your admins to perform the steps mentioned above.