The plugin got disabled a few minutes after the installation

[Christine]

Hi all,

Did anyone experience the issue with any plugin that gets disabled a few minutes after the installation?

Thanks,

Chris

[Christine]

Hi Vickey,

Thanks for your reply.

I guess, you mean JIRA Server that can be restarted. Do you know how to fix the issue on JIRA Cloud?

[Vickey Palzor Lepcha]

Ooops - I didn't see that , my bad .

I'd suggest you reach out to Atlassian Support if it reoccurs.

[Christine]

No worries. 

The problem is that Atlassian Support don't provide assistance to the customers on Free plan...

[Vickey Palzor Lepcha]

And is your plugin still disabled  ? Or was it disabled just one time after installation ?

[Christine]

Still disabled :(

[Vickey Palzor Lepcha]

What plugin have you installed ?  Can you share with us an image of the plugin and its various modules ?

[Vickey Palzor Lepcha]

If there are any trial license to be applied - have you applied them ?

[Vickey Palzor Lepcha]

One point though - you can create a support ticket even if you are on a free version of JIRA.

[Christine]

Thanks! Let me try to create a ticket for them first. 

[Vickey Palzor Lepcha]

Yes - we've faced such issues before but nothing to panic.

I have seen it fixing itself during JIRA restarts - but do ensure that your plugins gets good amount of time to start during jira startup.

Also, ensure you have sufficient JVM in your JIRA environment.