The new version has very slow performance and it takes a long time to open the pop-up window

[Yongbin Liu]

The new version has very slow performance and it takes a long time to open the pop-up window

[Andy Heinzer]

Hi @Yongbin Liu 

Sorry to hear that the performance of your site seems to be slower.  Since your account is not listed as a site-admin, you are not able to open a support case directly with our support team. 

I would recommend reaching out to a site-admin and ask them to create a support ticket on your behalf.  This way, our team can further investigate the details of both your cloud environment and perhaps your route to it as a means to better understand the expected performance.

If you are unable to do that for some reason, please let me know, perhaps I can create a support case on your behalf.

Andy

[Valerie Knapp]

Hi @Yongbin Liu , welcome to the Atlassian Community and thanks for your feedback. 

I'll escalate this post to the Atlassian Support so they can make sure this information reaches the right people. 

Best wishes