The getAccountId API is not returning any information

[Arti Ashok Agarwal]

We are using below API to fetch account id information:

API: https://iasp-jira2.atlassian.net/rest/api/3/user/search?query=%27atul.kumar.k.singh@accenture.com%27

We are getting 200 responses however we are not receiving any information for the account.

[Kishan Sharma · Accepted solution]

Hi @Arti Ashok Agarwal 

Welcome to the Atlassian Community!

Can you try below in your browser first and see if that works ?

https://iasp-jira2.atlassian.net/rest/api/3/user/search?query=atul.kumar.k.singh@accenture.com

I think you have added single quote in value field in postman, that might be causing the issue.

[Arti Ashok Agarwal]

We have tried the above API also and it is returning the same response. Can you please suggest next steps.

[Kishan Sharma]

For me its working fine. Do you have the "Browse users and groups" global permission?

[Arti Ashok Agarwal]

We have verified the global permissions and added required permissions. However, still we are unable to fetch accountId info for the user who is admin for the JIRA account. Please check.

[Kishan Sharma]

Can you please share a screenshot of "Authorization" tab from postman ?

Alternatively, if you are logged in to the site via browser and then hit the url- https://iasp-jira2.atlassian.net/rest/api/3/user/search?query=suhas.umesh@accenture.com, it will work if you have the permissions.

[Arti Ashok Agarwal]

Hello, thanks for your response for above query and we were able to resolve this issue with your above answer. Appreciate your support here. Thankyou! Have a great day ahead.

[Kishan Sharma]

Great, glad to help @Arti Ashok Agarwal Please consider marking the answer as accepted to assist other members who may have similar question.