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The email update are not received by watcher

shubert.yin
shubert.yin
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December 5, 2025

I am a Jira admin and started to add 2 users to  watch an issue in my project but there have 1 user not receiving any notifications mails for the issue update and comments added to the issue. When I checked the notification scheme "all watchers" are added to receive mail notifications when there is an comment added and updated in the issue.

 

All the other team members are receiving the mail notifications who are watching the same issue. Sadly I am the admin of the project as well.

Don't know why the user can't able to receive the email notification.

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1 vote
Tomislav Tobijas
Tomislav Tobijas
Community Champion
December 5, 2025

Hey @shubert.yin ,

Can this user try to check their personal settings and see how these are configured?
Basically, they can navigate to https://<sitename>.atlassian.net/jira/settings/personal/notifications and check how everything is configured.

2025-12-05_09-33-37.png

There's this troubleshooting article that might also help: Jira users aren't receiving notifications in Jira Cloud projects 

Potentially, their email somehow landed in the suppression list, but this would need to be checked by Atlassian.

Cheers,
Tobi

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Prachi Bolar
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 7, 2025

Hello,

Welcome to Community :) 

There were some slowness with email delivery on the Atlassian end last week which is why watchers were affected as well

Its fixed now, Could you please confirm if watchers are receiving emails ?

Thank You,

Prachi

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