The email takes too long

[arno]

Hi all

Recently, when I used jira, I found that it took too long to receive emails. For example, I created an issue at 12:00, but I may receive an email notification at 6:00 telling me that I created an issue. I would like to know how to troubleshoot this problem

My Jira version is 8.13.3

The email address I use is office 365

[Alex Koxaras -Relational-]

Hi @arno 

Usually email batching notification may take up to 1 hour but not 6 hours:

 

I would check your SMTP server as well as the jira logs and possibly the jira time.

[arno]

Hi @Alex Koxaras -Relational- 

     I'm going to set this for every 10 minutes

[arno]

Hi，@Alex Koxaras -Relational-

     I find that there are a lot of email queues in my jira system. Will it affect the time of receiving emails? How can I solve this problem

[Alex Koxaras -Relational-]

@arno take a look at this KB https://confluence.atlassian.com/jirakb/troubleshoot-notifications-in-jira-203394737.html

[arno]

Hi @Alex Koxaras -Relational- 

thank you for your reply 

I want to confirm whether the server here refers to the Jira server or the SMTP server

[Alex Koxaras -Relational-]

@arno I think that it is explained on the next sentence of that you have marked with red.

[arno]

Hi @Alex Koxaras -Relational- 

I don't quite understand the solution of this article(https://confluence.atlassian.com/jirakb/jira-notifications-piling-up-in-the-mail-queue-due-to-jira-server-hostname-dns-resolution-issue-1031835684.html). Could you tell me what I should do

I have tested the SMTP server and port, and everything is normal. I adjusted Timeout (ms) to 60000 and set Schedule to the default value, but found that it could not fundamentally solve my problem