The button import tickets does not work

[Keven Alex Oliveira Lopes]

Im trying to import some tickets but when I click on the import issues button nothing happen :(

[Petter Gonçalves]

Hello Keven,

Welcome to Atlassian community!

Can you please let us know what is the format that you are trying to import your issues? Is it CSV? Can you provide us a screenshot of the button you are clicking?

can you also confirm if you are using JIRA Cloud or Server?

To import issues using CSV format, you must be an administration in your site. Then, you just need to follow the steps below to do it:

1. Choose the Jira icon (, , ,  or ) > Jira settings > System.
2. In the Import and Export section, click External System Import and then click CSV.
3. Choose your CSV source file. 
4. Leave the Use an existing configuration file option unchecked if you do not have a configuration file or if you want to create a new one. Configuration files specify a mapping between column names in your CSV file's header row and fields in your Jira site. At the end of the CSV import process, Jira will create a configuration file that you can use for subsequent CSV imports. 
5. Expand the Advanced section to change the file encoding (UTF-8 by default) and CSV delimiter. If your CSV file uses a separator character other than a comma, specify that character in the CSV Delimiter field.
6. Click Next.

Additionally, check if the button works on a different browser just to ensure you are not facing a cache problem.

For more information about CSV imports, you can refer to the documentation below:

- Importing Data from CSV

Let us know if this information helps.

[Keven Alex Oliveira Lopes]

Hello,

Thank you for your reply.

We creating an issue if I want to import issues when I click on the button no other transitions happens.

Before I was able to click on that button and then import the issues using a CSV file.

I am using JIRA cloud.

Thank you

[Petter Gonçalves]

Hello Keven,

Thank you for your answer and details.

It seems you are being affected by the following bug:

- "Import Issues from CSV" button not working

Feel free to watch the bug to receive any updates about its fix implementation.

For now, you can follow the steps that I provided before to import your CSV files: 

1. Choose the Jira icon (, , ,  or ) > Jira settings > System.
2. In the Import and Export section, click External System Import and then click CSV.

Let me know if you still have any questions.