The Admins left the Org and no one has Access, can the existing user be a new admin

[Anirudh_Kodumuri]

Hello Help Support, 

Our Org Admins left and no one else has Admin Access, need to help to fix it or assign to a new person. 

Thank You

[Andy Heinzer · Accepted solution]

Hi @Anirudh_Kodumuri 

I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1151610

I have also included the current billing and technical contacts for that site.  Our support team does have a process to follow in cases like this, however I believe our team can help further in that support case.

Andy

[Evgenii]

Hi, @Anirudh_Kodumuri 

Welcome to Atlassian community.

I requested support assistance. Help is on the way! An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

[Bharat Kalia]

Hey @Anirudh_Kodumuri - Since no one has admin access now, I would recommend reaching out to Atlassian Support and they will help you with the recovery process. https://support.atlassian.com/contact 

Thanks,

Bharat

[Anirudh_Kodumuri]

Thank You Bharat, appreciate the feed back. 

[Anirudh_Kodumuri]

HI Bharat, It says only Admins can log a support ticket, any advise. 

If you need technical support, ask your site admin to file a request on your behalf. Only Atlassian Account admins, billing contacts, and technical contacts can create support requests for Atlassian Account.

[Bharat Kalia]

Can you please submitting using any option. I think submitting a ticket is important and doesn't have to account. Please share a screenshot of what you are seeing. 

Thanks,

Bharat

[Anirudh_Kodumuri]

[Anirudh_Kodumuri]

HI Bharath, above is the screenshot.

[Bharat Kalia]

Looks like @Evgenii already did that for you. Cheers!

Thanks.

[Anirudh_Kodumuri]

yeah it worked but still need some support to add new team member as an admin.

[Bharat Kalia]

yeah @Anirudh_Kodumuri someone from Atlassian will get back to you. Please don't forget to accept the answers if we were able to help you in any way. 

Thanks,

Bharat