Tempo directly from Jira - can't change user?

[Jimmy Allott]

When logging / planning time on Tempo directly from Jira, I am unable to assign the user to anybody within the organization other than myself. Is this a permission thing or is it just not available?

[Susanne Götz _Tempo_ · Accepted solution]

Hi @Jimmy Allott ,

To plan time for another user, you need to have the "Manage team plans" permission for the  Tempo team that this user is a member of. 

Please take a look at the Tempo Team permissions documentation
for more information. 

Best regards,
Susanne 
Tempo team 

[Jimmy Allott]

Thank you for your reply!

I am able to log / plan time against another user when I am in Tempo, it is when I attempt to log time directly from the Jira ticket, I cannot access any other Users apart from my own (see screenshot in original question). 

Thanks,

Jimmy

[Susanne Götz _Tempo_]

Hi @Jimmy Allott

Can you please check if you can find other users when you are starting to write the users name in the user field?  

Best regards,
Susanne 

[Jimmy Allott]

Hi @Susanne Götz _Tempo_ 

The user role is pre-filled with my own name and I am unable to backspace / delete / de-select this.

Thanks,

Jimmy

[Susanne Götz _Tempo_]

Hi @Jimmy Allott 

Can you just select the field and start writing (without removing your user name) and check if this is working? 

In case you can not write the name of another user in this field, can you please create a ticket in our Tempo Support system, https://tempo-io.atlassian.net/servicedesk/customer/portal/6), so we can better investigate this. 

Best regards,
Susanne

[Jimmy Allott]

Hi @Susanne Götz _Tempo_ ,

Yes, I am able to rewrite the user :) thank you for advising!

[Susanne Götz _Tempo_]

thank you for confirming that this is working.