Tempo Timesheets module disappeared from top bar

[joey]

Hi Everyone,

We were prompted to run updates on all or add-ons (including Tempo, up to v9.4.1) which also installed the JIRA universal plugin manager.

I have tried disabling and re-enabling the Tempo Add-On, but it does not seem to have done anything.

Has anyone else faced this issue? If so, is there a fix for it?

Many thanks,

Joey

[Susanne Götz _Tempo_ · Accepted solution]

Hi Joey,

It might be useful to know from which version of Tempo you were updating from. 

In Tempo Timesheets 8.15. we introduced a new permission to give users access to Tempo ( Tempo Timesheets Access) This permission is set in JIRA Administration, System, Global Permissions (https://tempo-io.atlassian.net/wiki/spaces/THC/pages/347472184/To+manage+access+to+Tempo+Timesheets+and+Tempo+Planner+in+Tempo+Timesheets+for+Server).

Regards,
Susanne Götz
Tempo team

[joey]

Hi Susanne,

Thank you for the rapid response. We have added the relevant groups back to the "Tempo Timesheets Access" global permission and it seems to have come back.

However, we're now getting this error whenever we open up an issue ticket:

Could you please confirm if the database changes shown in https://community.atlassian.com/t5/Jira-questions/JIRA-Default-Rate-Table-not-found/qaq-p/880675 will fix the issue for us?

We are running JIRA v7.8.0 with Tempo 9.4.1

Joey

[Susanne Götz _Tempo_]

Hi @joey ,

Can you please create a ticket for this in our Tempo support (https://tempo-io.atlassian.net/servicedesk/customer/portal/6) as this looks like an upgrade task did not run correctly. 

Can you please add information about the version you were using before the update ( did you also update JIRA ). The jira logs (atlassian-jira.log) might also be helpful. For information on how to retrieve these logs on JIRA Server, please take a look at  https://confluence.atlassian.com/adminjiraserver078/important-directories-and-files-947189342.html

Regards,

Susanne 

[joey]

Hi @Susanne Götz _Tempo_ ,

We already have ticket GHS-148631 open for this.

We did not update JIRA itself.

Joey

[Susanne Götz _Tempo_]

Hi @joey ,

the ticket you mention is within the Atlassian support system and Tempo support does not have access to it.

Can you please either create a ticket in our ( Tempo ) support or ask Atlassian to share your existing ticket with us.

To fix this issue, it will be necessary to check the Tempo upgrade tasks and it might involve downgrading or accessing the database directly. As this is a Tempo specific problem, Atlassian support might not be able to assist you with this.

Regards,
Susanne

[joey]

Hi @Susanne Götz _Tempo_ ,

I have created a new ticket with Tempo --> TCS-9656

Regards,

Joey

[Susanne Götz _Tempo_]

@joey 

Thank you

Regards,
Susanne