Tempo Timesheets Account field not showing in Automation rule despite being valid and associated wit

[Calogero Bonasia]

Hello everyone,

I'm experiencing an issue with Jira Automation and Tempo Timesheets integration that I hope someone can help me understand.

The situation:

• I'm setting up an automation rule in Jira
• I'm trying to use the "Account" field from Tempo Timesheets
• I select an account code that definitely exists and is properly associated with the project
• However, this account code does not appear/show up in the automation rule configuration

What I've verified:

• The account code exists in Tempo
• The account is correctly associated with the relevant project
• I can see and use this account normally when logging time manually

The question: Why would a valid Tempo account that's associated with the project not be visible when configuring it in a Jira automation rule? Is there a specific permission, setting, or synchronization issue I should be checking?

Any insights would be greatly appreciated!

Thank you in advance for your help.

[Mohanraj Thangamuthu]

Hello, Good day. Workaround for your requirement is available in following link https://support.atlassian.com/automation/kb/tempo-custom-field-values-are-not-appearing-in-automation-rules/