Technical problem with logging in to Jira ( Error Code : 500 )

[bhimashankar_poddar]

Hi All,

We’re running Jira Server version 9.4.14 within a Kubernetes Pod.

The Jira application itself is functioning correctly, and the login page loads as expected.

However, when I try to log in, I receive the following error:

"500: Sorry, we had technical problems during your last operation"

"Log referral number:<some code>"

Reference URL: https://<hostname>/login.jsp

We have two MySQL databases available for use:

- Database-1: Primary

- Database-2: Secondary

The login issue only occurs when configured 'dbconfig.xml' with the details of Database-1.

When configured with Database-2, the login works perfectly without any issues.

This suggests that the problem is related to Database-1 rather than Jira itself.

However, I need to identify the root cause of the problem and how to resolve it.

Any insights or suggestions would be greatly appreciated.

Thank you!!!

[Jim Knepley - ReleaseTEAM]

The log referral number will appear in the logs and you can get some additional details by searching for that number. You can download the logs as part of a support .zip or look at them in situ if you have access to the host.

You want the logs located in the Jira home directory, /var/atlassian, as opposed to the Jira install directory, /opt/atlassian. Those are default locations, your installation may be somewhere else.