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Team members are requesting Service Collection but requesting trial fails

Team members are requesting Service Collection but requesting trial fails

We cannot access the Service Collection trial.

Following the links provided leads to this error message:

https://admin.atlassian.com/s/b599927f-f3e8-474e-8cb2-f32387fe7b6a/billing/addapplication?edition=&grantAccessTo=712020%3A52e76558-892f-461d-9222-073d502e3ce2&migrationSourceUuid=&product=jira-servicedesk.ondemand&source=xflow-request-access-from-admin-jsm-service-collection

Rovo confirms it is not a permission issue.

What can we do to progress and make Service Collection work for the people who requested it?

2 answers

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1 vote

Answer accepted

Hi Arkadiusz,

My goal is to make Service Collection available to a couple of people in my company who requested access.

I follow the links in the email / prompts but this does only result in this error message:

https://admin.atlassian.com/s/b599927f-f3e8-474e-8cb2-f32387fe7b6a/billing/addapplication?edition=&grantAccessTo=712020%3A52e76558-892f-461d-9222-073d502e3ce2&migrationSourceUuid=&product=jira-servicedesk.ondemand&source=xflow-request-access-from-admin-jsm-service-collection

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0 votes

Answer accepted

Hello and Welcome to Atlassian Community @stefan_sohnchen

Could you elaborate what you exactly trying to do ?

Best,

Arkadiusz🤠

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@stefan_sohnchen

Don´t play with Links, just go proper Admin Way.

Apps > Atlassian Apps > JSC > and Add them to Respective Roles.

Best,

Arek🤠

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PS: Invitation Emails are not always most Reliable way to invite users.

Sometimes they behave in an unpredictable way. 😉

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Team members are requesting Service Collection but requesting trial fails

2 answers

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