Team is stuck on an endless login loop. How to fix?

[Rui Tiago]

Everyone on my team is unable to access the Jira project while getting stuck in an endless authentication loop. How can we fix this?

[Valerie Knapp]

Hi @Rui Tiago , thanks for your post.

There is an active incident at the moment in Jira - https://status.atlassian.com/ . 

When did this problem start happening? Have you tried different browsers, logging out and back in again? 

Thanks

[Rui Tiago]

Hello Valerie

Thank you for your answer. This started about 30 hours ago. We've tried different browsers, clearing cache, relogging and nothing seems to work. Team is facing same issue with members from europe, south and north america and africa.

[Valerie Knapp]

Hi @Rui Tiago , thanks for your feedback. I would open a support ticket if ths problem is so widespread - https://support.atlassian.com/contact/#/ 

Best wishes