Team field

[Tom Ivkovic]

Team field is visible to others and me, but only I can choose/get the drop-down menu with a team to choose from, other people in my organization do not, but they had that working in the past. please help

[Kamei Ryosuke]

The Team picker needs the Browse users and groups global permission to search, the same as the Assignee picker and the other user pickers. Your description matches what happens when other users lose that permission: the field still renders, the dropdown stays empty. Since you get suggestions and they don't, I'd guess you hold it through a site-admin group and they used to hold it through a group that has since been dropped from the grant, or the default product access group changed.

Two checks before changing anything:

1. Have one affected person open any work item and type a name in the Assignee field. If they get no suggestions there either, it's this permission.
2. Open Settings (⚙) → System → Global permissions and compare the groups on the Browse users and groups row with the groups those users belong to (Settings → User management).

To fix it, scroll to the bottom of that Global permissions page, choose Browse users and groups, pick the group your users belong to (normally the default product access group) and click Add. They need to log out and back in for it to take effect.

KB for the same symptom in user pickers: https://support.atlassian.com/jira/kb/jira-cloud-unable-to-search-users-in-user-picker-fields/ KB for Teams specifically: https://support.atlassian.com/jira/kb/unable-to-view-teams-options-within-jira-service-management-when-clicking-on-teams/

If Assignee search works for them and only the Team dropdown is empty, post back with a screenshot. That would point at the field's context or scope instead.

[Tom Ivkovic]

Thanks for detailed explanation, as I gave permission to the group long time ago i checked and is still active. I went and created another group with only 1 user, and gave global permission for Browse users and groups and is still not working. Assignee picker is working. I logged in as that user via admin and can choose a team easily, I can see it and  drop down menu to pick team is available. 

[Tom Ivkovic]

But all individual team members can see it/pick it, also team members cant see teams anymore they used to see it in the past, I see all the teams. 

[Kamei Ryosuke]

OK, so it's not the permission. The interesting bit is that the same account works when you sign in as them from your machine. Same account, different result, so the difference is where they sign in from.

My bet: your org has more than one site (a sandbox counts) and they open Jira from a different URL than you do. Teams stopped being org-wide when Atlassian migrated organizations on original user management to site-level visibility (Oct 2025 to Feb 2026). Since then a team shows up only in the site it was assigned to. If the teams got assigned to your site and your users live on another one, they see nothing, you see everything, and it "used to work". Check under Atlassian Administration → Apps → pick the site → Groups → Assign teams, or open any team's profile and look for "Assign this team to a site".
https://support.atlassian.com/platform-experiences/docs/how-to-assign-teams-to-a-site/
https://support.atlassian.com/platform-experiences/docs/understanding-team-visibility/

If you have a single site, the other thing that gives you "admin sees teams, nobody else does" is an open site. When people can join through your approved domain without an admin approving them, Atlassian switches Teams off for those users. That one is tied to the account, so it doesn't square well with your sign-in test, but it takes a minute to check: Atlassian Administration → Apps → App access settings, see what your domain is set to.
https://support.atlassian.com/jira/kb/users-can-not-view-or-access-teams-in-atlassian-cloud-site/

One thing I couldn't tell from your second message: do the affected people get an empty dropdown, or a dropdown that's missing some of the teams? Missing some would mean the teams are split across sites.

[Tom Ivkovic]

Is not missing some, is missing all, I tried the following you mentioned above, group is added to right site, I dont have option to add teams to site. Also worth of mention maybe, these are all unofficial teams, should I create official team.

[Tom Ivkovic]

Nothing is working, I am thinking it has to do something with license maybe, we recently canceled JSM and other not used, we now have jira and confluence is just that team members don't have confluence license 

[Kamei Ryosuke]

Licensing doesn't come into it. Atlassian's rule for who sees a team is "people with accounts in the same organization or access to the site where the team was created", and a Jira user with no Confluence seat passes that. Team type doesn't either. Official only controls who may edit the team, so leave the teams as they are.

Every team vanishing at the same time for everyone but the org admin sounds like the Teams service, with the Jira field showing you the result. You can prove that in a minute. Open any team's profile, copy the URL (it has /people/team/ in it) and ask an affected person to open it on their own machine. If they get an empty page or an error, forget Jira and look at why the platform hides teams from them.

I know two settings that do this, and you touched the area around both recently.

App access settings (Atlassian Administration > Apps). Check Approved domains and User invites. If your domain sits there without the admin-approval box ticked, or invites are on "Invite anyone", Atlassian counts the site as open, and on an open site "people who join without admin approval will not be able to use Atlassian Teams". You verified the domain not long ago, and that is the page you end up on in the same sitting. Tick the box and have the affected user try again.
https://support.atlassian.com/jira/kb/users-can-not-view-or-access-teams-in-atlassian-cloud-site/

Site assignment. Atlassian Administration > Apps > your site > Groups, and look for the Assigned teams / Unassigned teams tabs. Teams went to site-level visibility between Oct 2025 and Feb 2026 for orgs on original user management. Since then a user sees the teams on their own site and nothing else. As org admin you sit on all of the sites, they sit on one. Unassigned, or assigned to a site your users don't open, and you get this symptom. The reassignment window shut earlier this year, so that fix goes through Atlassian Support (Standard includes it). While you're on the Apps page, how many sites does it list? A sandbox or a site that once held JSM counts.
https://support.atlassian.com/platform-experiences/docs/how-to-assign-teams-to-a-site/

My bet is site assignment. The open-site rule hits admins too, and you see everything.

About the sign-in test: the server decides visibility, so the same login gets the same answer from any machine. If their credentials work on your machine and fail on theirs, click the avatar top right on their machine and see which account it is.

If the team link opens for the affected person, the platform shows them teams and only the picker doesn't, and that is a different problem. Either way, post what the link does.