Tasks marked as done disappear after couple of days?

[Kelvin Po Keng Siong]

All tasks/requests have to go through all the columns created, however when it reaches the last column which is "done" the tasks created will disappear after a couple of days. How do I view all the tasks that have been created since number one?

[Utkarsh Agarwal]

Hi @Kelvin Po Keng Siong ,

Welcome to the Community!

You can Search for issues in a project 

Kind Regards
Utkarsh

[Kelvin Po Keng Siong]

I am unable to navigate myself to that menu, and it does not explain why my task will disappear when it reaches the done column.

Kindly advise @Utkarsh Agarwal 

[Utkarsh Agarwal]

Hi @Kelvin Po Keng Siong

Maybe this will help:

Now, regarding why issue disappear, if you are the board admin in a company managed project, you should be able to navigate to the board settings > scroll to the bottom and find something like:

Hope this helps.

Kind Regards
Utkarsh

[Kelvin Po Keng Siong]

Good day to you @Utkarsh Agarwal 

I keep trying to see if I can find the menu however I have only this.



There is no issue popping out on my side-bar menu.

Kindly advise.

Thank you and Best Regards,
Kelvin.

[Utkarsh Agarwal]

Hi @Kelvin Po Keng Siong ,

Looks like you are using a Team-managed project.

To enable the issue navigator for your team-managed or company-managed project:

• Go to Project settings > Features.
• Toggle on the switch for Issue navigator.

You can toggle this feature on and off any time without affecting any of your project’s issues. Refer: Search for issues in a team-managed project 

Kind Regards
Utkarsh

[Kelvin Po Keng Siong]

Hi @Utkarsh Agarwal 

Thank you for the guidance, I can now view the old requests, however I am unable to find the settings for this.



Kindly advise.

Thanks.

[Utkarsh Agarwal]

@Kelvin Po Keng Siong This is only available for company-managed projects. You cannot modify these settings. The default for any team-managed project is set to 14 days.

[Brooke Alarie]

Hello @Utkarsh Agarwal 

What about just a jira project? (project management template, company managed)

How do you make sure the items don't disappear?

[Utkarsh Agarwal]

You may update the hide older issues board settings: https://community.atlassian.com/t5/Jira-questions/Re-Re-Tasks-marked-as-done-disappear-after-couple-of-days/qaq-p/1917125/comment-id/645594#M645594