Tagging users in JIRA comments - has this facility been removed from some users?

[Ellie]

Hi there, 

We're implementing some software and using the 3rd party supplier's JIRA instance for our defect management, as is often the case. However, none of my colleagues or I can tag users in the comments, although the 3PS personnel can. I said they need to set the permissions but this was their answer: 

We checked this with Atlassian. This is now a feature of JIRA, if you don’t have a fully paid licence for your Jira login then you lose functionality e.g. the ability to tag or adding watchers 

- which sounds incorrect to me but it's a long time since I used JIRA. Has anyone encountered anything similar? 

Many thanks, Ellie 

[Nic Brough -Adaptavist-]

To tag users, you need to have the "browse users" global permission, granted by being a member of a group.

I am guessing that by "fully paid licence", they mean "Jira users", and you're not a Jira user, but just a Service Desk "Customer", who doesn't get "browse users"