[TIME SENSITIVE] Cannot access organization board

[Miki Sugita]

Hello! Tried to log in to my organization's Jira board but ran into error message. Potentially due to inactivity after 3 months? 

Is there any way I can restore my organization's board? I also never received an email re: inactivity or deactivation of my board. 

Thank you!  

[Prachi Bolar]

Hello @Miki Sugita 

Welcome to community :) 

I have raised a billing ticket on your behalf to reactivate the jira subscription for your site Please check your email for the details and the team should help you.

You may as well reach out to billing support here : https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Thank You,

Prachi

[Miki Sugita]

Thank you!

[Prachi Bolar]

Thank @Miki Sugita  Details are updated in the ticket, Please feel free to comment on the ticket

[Prachi Bolar]

Hello

We have removed the ticket number number from the post. You should get next set of updates from the team on the same 

Thank you,

Prachi

[Shalini Pradhan]

Hello @Miki Sugita ,

Good day! Can you share your cloud site URL so that I can check?

[Miki Sugita]

Yes! It's https://iamsage.atlassian.net/jira/software/projects/SAGE/boards/1 

[Shalini Pradhan]

As mentioned above, a ticket has been created on your behalf, engineer will reach out to you

[Brant Schroeder]

@Miki Sugita Check back in 15 min and your site should be back up.  There is a maintenance period each day where they do updates https://support.atlassian.com/organization-administration/docs/what-is-a-maintenance-window/ 

If it is not back up after that then let me know and I can escalate it to support if you are on a free plan or your can submit a ticket if you are on a paid plan.

[Staffan Redelius]

Hi @Miki Sugita and welcome to the community!

The community forum constist of users like yourself, we don't have any access to your instance of Atlassian.

I would recommend you to click on 'Contact support' to raise this to Atlassian support. They are the only one that can help you.

Best regards,
/Staffan