Sync options in Select field

[Deivid Araujo]

Hi!

It's possible to sync form fields and/or Jira custom fields with a database or api?

Our user base is growing fast and with it, we're creating a lot of select fields that will have to be updated later. The idea is having an API or database with the most recent information and then sync the data with the form fields and custom fields.

Thanks in advance

Deivid

[Fernando Eugênio da Silva]

@Deivid Araujo 

Yes, you can connect Forms fields to an external database via API.

To do this, you first need to create a Data Connection for this API with Jira, this page here will help you with this first phase: https://support.atlassian.com/jira-service-management-cloud/docs/create-edit- test-or-delete-data-connections-for-forms/

After the connection is made, simply go to Forms and in the desired field, associate it with the data connection made in the previous step. For that, this guide will help you: https://support.atlassian.com/jira-service-management-cloud/docs/add-or-unlink-a-data-connection-from-a-form/

Hope this helps you.

Kind Regards,

Fernando