Sync Issues

[Mandar Mangrulkar]

I am using JIRA from my PC, mobile and laptop but whatever I update from one device doesnt seem to get synced with the other 2 devices. How can I fix this ?

[Liam - DevSamurai]

Hi @Mandar Mangrulkar

Jira Cloud keeps everything in sync across all devices by default – the web app and the mobile app use the same data.

If you’re not seeing updates:

1. Refresh/clear cache
   • On desktop: hard refresh the browser (Ctrl/Cmd + Shift + R), or clear cache/cookies and log in again.
   • On mobile: pull to refresh, or log out then log in again. If it persists, reinstall the Jira Cloud app.
2. Verify you’re on the same site and account
   • Make sure you’re logged into the same Atlassian account on both devices.
   • Confirm that the Jira site URL (yourcompany.atlassian.net) and the project are the same.

Once those are aligned, any changes should appear on all devices within a few seconds.

Hope it helps 🙌

[John Funk]

Hi Mandar,

This sounds like some type of caching issue with your browser(s) for each system. Try clearing your cache and see if that helps. It's the same information, so if updated, regardless of the tool you use, it should update across each. 

[Arkadiusz Wroblewski]

@John Funk 

Theoretically possible, practically not Really as all of this Devices working against one Live Data in cloud.

Btw User not really specified what not ”Synchronising”

@Mandar Mangrulkar  Can you provide us this Infos?

[Mandar Mangrulkar]

Thanks @John Funk @Arkadiusz Wroblewski 

So I am using JIRA from my personal (not official) email id for a personal project

I have opened up a board and I update my tasks in the Description section for this. So when I do update this it only updates on the device I am using it from. It should sync across all seamlessly

Have attached a ss for your ref

[John Funk]

So what exactly are you updating that is not syncing up? Do you  have filters/quick filters selected on each tool that are different from each other? Does the filter for the board restrict what you see on the board in some way? 

[Mandar Mangrulkar]

Hi @John Funk 

So in the "Description" I update any tasks/to dos in bullet points. And this doesnt get synced on my devices

[Martin Runge]

Hi @Mandar Mangrulkar

Welcome to the community!

Did you click the save button for the description? Is the change visible on the editing device after reloading the browser page?

[Mandar Mangrulkar]

@Martin Runge 

This seems to be the issue. no, I usually dont press the save button as this auto saves on the device that I update from. 

But just a test run with the "Save" button is syncing up all devices. I think this would be resolved now :)

Thank you so much Everyone :)

[Martin Runge]

Hi @Mandar Mangrulkar

Welcome to the community!

Did you click the save button for the description? Is the change visible on the editing device after reloading the browser page?

[Arkadiusz Wroblewski]

Hello @Mandar Mangrulkar 

Jira Cloud does not really have a separate “sync between devices” setting.

If updates show on one device but not another, the usual causes are:

1. different Atlassian account
2. different Jira site selected in the mobile app
3. stale login/session

So I would first check that all 3 devices are using the same account and the same Jira site, then log out and back in again.

If it is only happening on mobile, I would especially check whether the app is connected to the correct site.