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Swapping admin

Austin Edelman
Austin Edelman
I'm New Here
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June 25, 2026

Our Jira admin went MIA and we need to make someone else a full admin at our organization. Is there a way to do that?

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Like marc -Collabello--Phase Locked- likes this
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Samuil Enchev
Samuil Enchev
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 26, 2026

Hi @Austin Edelman

Welcome to Atlassian Community! 

I've created a ticket with Product Support on your behalf, so they can look into changing your site's Jira admin. The ticket key is JST-1324010.

You can expect to receive an email notification from the team soon.

Best,
Samuil

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1 vote
Mikael Sandberg
Mikael Sandberg
Community Champion
June 25, 2026

Hi @Austin Edelman,

Welcome to Atlassian Community!

You can contact support to get this corrected, go to https://support.atlassian.com/contact#/ and select Account login and email issues. 

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Austin Edelman
Austin Edelman
I'm New Here
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June 25, 2026

I have tried but the url for my company can't be found for some reason. 

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Mikael Sandberg
Mikael Sandberg
Community Champion
June 25, 2026

Okay, I have notified the support team on here and they will reach out to you within 2 business days (usually faster) to get this resolved.

Like • Arkadiusz Wroblewski likes this
Austin Edelman
Austin Edelman
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June 25, 2026

Thank you Mikael.

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