Support for Premium account

[Yuliia Zhyliaieva]

Is there a way to contact Atlassian with a question directly if I have a Premium account? Or the only way to receive an answer to the question is to wait until someone answers in the Atlassian community?

[Nic Brough -Adaptavist- · Accepted solution]

Atlassian broadly have three types of support

None - you can only ask questions here in the community.  This is for free and the $10 (starter) tiers of the software

Standard - you can raise support requests via https://support.atlassian.com/contact - for anyone with any tier above the $10 licence

Premium - you can still ask the community and go via a support call, but you have 24/7 support - if you've signed up for this (and Cloud Premium includes it), your site owners will have contact details for support

[Yuliia Zhyliaieva]

Thanks! I am the owner, just subscribed to Premium - where can I get these contact details?