Suddenly stopped receiving mails for ticket updates

[Nikola Ivanovic]

Hello,

Around 2023-11-08 we stopped receiving emails for ticket updates.

It's not going into spam, the emails just stopped.

I was wondering what might be the cause of this?

Cheers,

Nikola

[Sanjen Bariki · Accepted solution]

Hi @Nikola Ivanovic ,

Welcome to Atlassian community!

Is it happened with all the users or with you only..?

Tickets updates notication means, Have you added any automation to receive the email or by default Jira function..?

Regards,

Sanjen

[Nikola Ivanovic]

By default Jira function. Happening to the whole community.

[Sanjen Bariki]

Hi @Nikola Ivanovic ,

Are you facing this issue in all the projects..?

If yes, Kindly follow the below document to troubleshoot the issue ,

Notification Doc. 

Please confirm, Chcek the ougoing email disable or enable mode ( need admin permission )

System >> ougoing email.

test one test email in the incoming email

system >> Incoming Email 

Regards,

Sanjen

[Nikola Ivanovic]

Seems that notification doc is for Platform notice: Server and Data Center only, I do not see those settings.

Disabled and then enabled the mail in System > Outgoing Mail, nothing changed.

[Sanjen Bariki]

Hi @Nikola Ivanovic ,

After doing the mentioned steps, Is the notification working..?

Which plan, you are using in Jira cloud..?

Regards,

Sanjen

[Nikola Ivanovic]

Yep we are using Jira cloud.

Tested with another mail, it seems that Google Workspace/Gmail is straight up dropping mails from our community. A few months ago they made it go to spam, now just dropping.

Will take this to their support.

Thanks!

[Nikola Ivanovic]

By default Jira function. Happening to the whole community.