Successful & Failed Resolution & Response Time count report for all users

I want to have a report includes all numbers of successful & failed Resolution & Reponse time in SLAs for for all users.

2 answers

0 votes

Hi Nic,

Yes, we have Service Desk installed.

Currently I use Report in SLAs like this for all users. But the problem is I can't export to excel file.

Do you have any better solution? Thanks.

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0 votes

I assume you mean in Jira, but you haven't told us if you have the Service Desk installed (and if not, then how are you doing SLAs?)

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