Subscription will expire on May 22, 2026 - No response from Atlassian Support for over two weeks

[Tisha Kuo]

My Jira Cloud and add-on subscriptions will expire in two weeks (May 22). Atlassian support issued an incorrect renewal quote last month. I've created two support tickets for rectification, but there has still been no response until today. I couldn't update the severity level in the ticket. How can I get them to reply? This is really frustrating.......

GROWTH-3449612

GROWTH-3450373

GROWTH-3451548

[Anastasiia Dimnych · Accepted solution]

Hi @Tisha Kuo,

Apologies for delay on our end! I have reached out internally to the responsible team and they confirmed they are in touch with you via email. Hope this helps!

Best,

Anastasiia

[Tisha Kuo]

Hi Anastasiia, thanks for following up on this. Unfortunately, I still haven't yet received any reply in my inbox. I'll wait for 24 hours and let you know if there's still no response.

[Anastasiia Dimnych]

@Tisha Kuo - let me know if you've received an email from Atlassian :) 

[Tisha Kuo]

Hi @Anastasiia Dimnych, I still haven't received any reply yet.....I need to give our finance team some lead time to process the payment. Could you help me remind the team again? Many thanks!

[Anastasiia Dimnych]

Hi @Tisha Kuo

Apologies for delay! My colleague confirmed that you have responded to them via email. I hope this is resolved now!

Best,
Anastasiia

[Tisha Kuo]

Hi @Anastasiia Dimnych, yes, the team contacted me last Friday and sorted out the quote issue. Thanks again for your assistance :)

[Fabio Racobaldo _Catworkx_]

Hi @Tisha Kuo and welcome,

I just requested Atlassian team to check this question so that they can provide you support on that.

Hope this helps,

Fabio

[Tisha Kuo]

Great thanks, Fabio!