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Rafael Mendonça
Rafael Mendonça
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September 8, 2020

Hi! I have my Jira Cloud subscription suspended due to credit card issues. I would like to fix that problem right now but I am not finding the way. I have fixed and register a valid credit card but Jira is still suspended.
How could I proceed in order to put Jira back with all the data and projects I have?

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Joshua Sneed Contegix
Joshua Sneed Contegix
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September 8, 2020

Hi Rafael,

Navigate to https://support.atlassian.com/contact and follow the prompts to get Support involved. Cheers!

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Rafael Mendonça
Rafael Mendonça
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September 8, 2020

Hi Joshua. Thank you for the answer.
I have openned a ticket there but the priority was set by default as 2 and I still did not have receive any reply. Does it take more than one day to be replied?

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Joshua Sneed Contegix
Joshua Sneed Contegix
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September 10, 2020

Welcome Rafael. Supports response time will vary depending a number of factors. You can check out https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html to view the expected response times. Cheers!

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Ozgur Altuntas
Ozgur Altuntas
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July 18, 2022

We are getting same issues, and still it shows suspended even we have already paid the amount

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Christen da Costa
Christen da Costa
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November 9, 2022

Agreed. This is pretty absurd that they've set this up this way.

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Azar Ahmed
Azar Ahmed
December 25, 2022

Same issue is observed and unable to access my Project, need help in immediate basis

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