The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Subscription is Suspended

Ashvina Nathan
Ashvina Nathan
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
August 8, 2021

Hi there,

Hoping someone can help, our account has been suspended & we've updated the credit card details however the account is still showing as suspended. 

 

I've raised a ticket (CA-146234) but we need this reactivated fairly urgently

 

Jira suspended.PNG

 

Many thanks,

Ash

Watch
Like Be the first to like this
393 views

2 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Shannon S
SMS
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 9, 2021

Hello Ashvina,

Thank you for raising a notification for us here. It looks like, in addition to your ticket, your colleague was able to get in touch with the Advocates team, and the issue is now resolved.

Can you confirm?

Take care,

Shannon

Reply
0 votes
Liam Green
Liam Green
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
August 8, 2021

Hi @Ashvina Nathan 

I've tagged this question so hopefully someone at Atlassian sees this. Their billing team is based in Amsterdam do they should start work in around 9 hours

Reply
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security