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Stuck in an Infinite Loop with Jira Plans and Billing

Valerie Hurwitz
Valerie Hurwitz
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December 29, 2025

I started a new Jira instance about two months ago. It automatically starts me on the premium plan, which I didn't want, and then downgraded me to the free plan, which is perfectly fine. Unfortunately, I seem to be stuck in limbo where part of Jira thinks I am on the free plan and part of Jira thinks I am on the premium plan and owe money that I haven't paid.

I can't do certain actions in Jira because it says I have an unpaid balance, but I can't pay the balance because I'm on the free plan, and I can't file a help desk ticket because I'm on the free plan. Any suggestions?

Thanks!

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Trudy P Claspill
Trudy P Claspill
Community Champion
December 29, 2025

Hello @Valerie Hurwitz 

Welcome to the Atlassian community.

You can go to the Billing Support page and complete the form there to start working with them to resolve the issue 

https://www.atlassian.com/company/contact/purchasing-licensing#/

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Valerie Hurwitz
Valerie Hurwitz
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January 1, 2026

Thanks!

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