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Strike through for all created tickets

Anitha Gandham
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September 3, 2020

I created a rule to barred(strikeout) out the resolved tickets in the active sprint board. But all the tickets that I create are getting barred (strikeout) out even the ToDo one's. How to solve this issue?

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Mikael Sandberg
Community Champion
September 3, 2020

Hi @Anitha Gandham,

Welcome to Atlassian Community!

Make sure that you are not setting the Resolution field either in your workflow or having the field on a screen, this it the one that controls if the issue key is shown as strikethrough or not. 

Mikael Sandberg
Community Champion
September 3, 2020

Here are some best practices on how to use the resolution field.

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