Store reported bugs offline, then submit to Jira when next online

[Alex Vizgard]

My application will often be offline, but I would like a way for customers to submit bugs and improvement suggestions.

If I created a form in my app and stored my customer submissions, what's the best way of automatically submitting them to my online Jira project the next time their PC goes online?

[Hana Kučerová · Accepted solution]

Hi @Alex Vizgard ,

welcome to the Atlassian Community!

I would recommend you to use Jira REST API to create issues based on stored data in your app:

https://blog.developer.atlassian.com/creating-a-jira-cloud-issue-in-a-single-rest-call/

https://developer.atlassian.com/cloud/jira/platform/rest/v3/#api-rest-api-3-issue-post

Have you considered usage of Jira Service Desk to have more options to communicate with your customers? I could imagine, that you create the customer account and the customer request from your app using REST API and then communicate further through Jira Service Desk:

https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-customer-post

https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-request-post