Storage stuck at 2 GB on Jira Cloud Free plan even after deleting attachments

[admin]

Hi Atlassian Team,
We are on Jira Cloud Free Plan.
We deleted many attachments and our actual attachment size is now around 1.3 GB, but Jira still shows that we exceeded the 2 GB storage limit and does not allow new uploads.

The storage meter is not refreshing.
Could you please run:
1. Media store cleanup
2. Orphaned attachment purge
3. Storage index recount

Site URL: https://inno8ive.atlassian.net/

Thank you!

[Shalini Pradhan · Accepted solution]

Hello @admin ,

Good day! Welcome to Atlassian Community :)

Can you navigate to your site -> Site settings -> Jira Apps -> Storage Management ? You will see list of 10 workitems with maximum attachment storage size. Can you delete them and see if that works? Also it takes some time to reflect the actual storage post cleanup

[admin]

@Shalini Pradhan I have deleted around 20 attachments 10 days back. Still it says the storage is full. I have tried deleting more attachments today but still the same.

[Shalini Pradhan]

@admin 

We have created a support ticket, an engineer will reach out to you soon!

[Ricardo Ruiz-Torres]

Hi @Shalini Pradhan we are having a similar issue with our Confluence instance: a space with about 50 MB of content (confirmed by the size of the export and by checking that no attachments had large previous versions) reports 950 MB of storage space used. Can you create a ticket for us too please?

[Shalini Pradhan]

Hi Ricardo, 

Good day! Please open a support ticket with us at https://support.atlassian.com/contact

[Ricardo Ruiz-Torres]

Thanks for your response @Shalini Pradhan we are on the free plan, so I'm unable to create a support ticket. 

I already went through all the attachments in our different spaces and I'm sure that we are not using more than 1.1 GB of space but the platform is saying we're very close to 2 GB. My issue seems very similar to the original one reported on this thread. Would it be possible for you to create a ticket for us?

Thanks!

[Shalini Pradhan]

Hello Ricardo,

Please share your cloud site URL

[Ricardo Ruiz-Torres]

Hi Shalini, 

Here it is: (removed link)

Thanks!

[Shalini Pradhan]

a support ticket has been created. An engineer will reach out to you

[Ricardo Ruiz-Torres]

Thank you!

[Laura Staffaroni]

Hi @Shalini Pradhan my team is also encountering this issue! There's one ticket in particular that storage management says has 341MB of attachments but despite the fact that we have deleted all attachments and moved them to an external storage service (and even deleted/recopied some of the old comments), the file size for that issue does not go down. Can you assist by creating a support ticket for my team? We're currently back down to the Free Plan and so cannot create a ticket.

[Ricardo Ruiz-Torres]

For future reference, it took some back and forth with support but my issue was eventually resolved. They had to trigger a "backend storage re-synchronization" to clean up "orphaned data" in my space. The storage usage shown to me didn't drop immediately (I checked several days after the re-sync was done and it was still giving the wrong number), but I checked again today (three weeks later) and storage usage seems accurate now.

[Trudy Claspill]

Hello @admin 

Welcome to the Atlassian community.

We are a user community, using our own Jira instances. We don't have access to your instance.

Be advised that it can take time for the Storage assessment to be updated after you delete items. I have not found any documentation that specifies exactly how long it takes, but I have seen suggestions that it may take a day or two for the Storage assessment to be updated.

[admin]

@Trudy Claspill I deleted the attachments around 48 hours back and still don't see the storage getting updated. Neither I see an option to contact support. Everything redirects me to Atlassian community, which is why I posted this here hoping someone from Atlassian support will help sort this.

[Trudy Claspill]

You are redirected to the Community because opening Atlassian Technical Support cases is offered only to customers that pay for their subscriptions.

I have flagged your post here to raise it to the attention of Atlassian team members. They usually respond within 2 business days.

[Bibek_ikuTeam_]

@admin @Thomas Anderson ,

I completely understand the limitation around the storage cleanup for the free plan. I would encourage you to explore apps to connect external storage to make sure the larger files are stored separately without consuming the jira storage. I do the same for my personal projects.

Give it a try : Jira attachment and workflow automation.

-Bibek

[Thomas Anderson]

On the Jira Cloud Free plan, storage usage doesn’t update in real time. After deleting attachments, it can take 24–72 hours (sometimes longer) for Atlassian’s backend jobs to run and refresh the storage meter. There’s no way for users or community members to manually trigger media cleanup, orphaned attachment purges, or a storage recount, those processes run automatically on Atlassian’s side. If it doesn’t correct itself after a few days, the only option is to contact Atlassian Support (or temporarily upgrade the plan to regain upload access).